Shipping policy

NWL Futbol – Shipping Policy

1. Processing Times

All orders are processed within 1–3 business days.
During peak periods, launches, or restocks, processing times may extend slightly — but we always work to get your gear out as fast as possible.

You will receive a confirmation email once your order has been shipped.


2. Shipping Within Australia

We ship Australia-wide using trusted carriers such as Australia Post.

Estimated Delivery Times:

  • Standard Shipping: 3–8 business days

  • Express Shipping: 1–3 business days

Shipping rates are calculated at checkout based on your location and chosen service.


3. International Shipping

We currently ship within New Zealand only.

Delivery times vary depending on your location, but most orders arrive within 2–7 business days.

Please ensure your shipping details are correct at checkout to avoid delays.


4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.


5. Shipping Address

Please ensure your shipping details are correct at checkout.
NWL Futbol is not responsible for:

  • Incorrect or incomplete addresses

  • Lost packages due to incorrect address entry

  • Delays caused by postal services

If you entered the wrong address, contact us ASAP at nwlfutbol@gmail.com.


6. Lost or Delayed Packages

If your package is severely delayed or missing, reach out to us and we’ll help lodge an investigation with the carrier.

NWL Futbol is not responsible for delays caused by:

  • Weather events

  • Customs processing

  • Postal congestion

  • Peak seasons


7. Pre-Orders

If you purchase a pre-order item, it will ship once stock becomes available.
Any items bought with a pre-order product may ship together unless arranged otherwise.


8. Contact Us

If you have any questions about shipping, reach out to us at:

nwlfutbol@gmail.com